為使系統設計貼近真實災害現場需求,團隊實地走訪消防分隊進行面對面深度訪談,受訪人員涵蓋指揮層級與第一線執勤人員,兼顧戰術指揮與現場操作兩個視角。
To ground the design in real scene requirements, the team visited a fire station for in-depth face-to-face interviews covering both command-level officers and front-line crew, so tactical command and hands-on operation were both represented.
災害現場的關鍵不在於功能多寡,而在於系統能否於高壓、通訊不穩與人員疲勞之環境中維持快速、直覺且可靠之操作。
What matters on scene is not how many features a system has, but whether it stays fast, intuitive and reliable under pressure, unstable communications and fatigue.
受訪大隊長Battalion chief
現場通訊常依賴 LINE 與無線電交雜使用,訊息易遺漏或順序混亂;需要一套能整合語音、文字與位置的單一平台。
On scene we juggle LINE and radio; messages get lost or arrive out of order. We need one platform that brings voice, text and location together.
受訪分隊長Station captain
指揮層級強調指令傳遞的層級清晰與可追蹤性、避免跨單位重複回報;現場執勤層級更重視單手操作、大按鈕與離線可用性,並認為過多功能反而增加操作負擔。
訪談資料以質性分析整理後,原本偏向「資料回報與通訊」的單一取向,修正為整合式搜救輔助平台:涵蓋地圖分區、ICS 指揮、子區域建立、權限管理、任務回報、SOS 警報、照片座標回傳、搜救狀態標記、AI 輔助、離線同步、安全管制與事件日誌,並新增多角色操作模式。
Commanders stressed clear, traceable command hierarchy and avoiding duplicate cross-agency reports; front-line crew valued one-handed use, large buttons and offline availability, and warned that extra features add load.
After qualitative analysis, the original "report and communicate" focus grew into an integrated rescue-support platform: map zoning, ICS command, sub-areas, permissions, task reports, SOS alerts, geotagged photos, search-status markers, AI assistance, offline sync, safety control and an event log, plus role-specific operating modes.
表五 · 地圖點線面標記Table 5 · Point / line / area markers
並支援子分區建立、搜救狀態標示、危險程度分類、照片座標綁定、臨時據點與搜救熱區顯示。
Also supports sub-sectors, search-status marking, hazard levels, geotagged photos, temporary bases and search hot-spots.
表六 · ICS 五種角色介面Table 6 · Five ICS role interfaces
依現場操作需求調整 ICS 標準架構,志工協調歸入 Logistics 不另列;並新增指揮權限管理、安全管制介面、已讀確認、語音翻譯與多照片回報。
The standard ICS structure is adapted to scene practice (volunteer coordination sits under Logistics); command permissions, a safety-control view, read receipts, voice translation and multi-photo reports were added.
十項高壓環境設計原則:Offline First 架構、本地暫存與自動同步、大按鈕與高對比介面、單手操作、緊急功能固定位置、二次確認、模組化設計、低電量模式、完整事件日誌,以及 Wi-Fi/LoRa/BLE 多層通訊備援。
Ten design principles for high-pressure use: offline-first architecture, local caching with auto-sync, large high-contrast controls, one-handed operation, fixed emergency actions, confirmation for critical actions, modular design, low-battery mode, a complete event log, and layered Wi-Fi / LoRa / BLE fallback.